I'll speak from my own experience and I believe Jeff has been trying to assist the horsemen with their needs and requests.
As far as the lack of people there, many fans from NY would attend the track in its heyday. However, traffic, the price of gas even though down from past years is substantially higher over the last 20 years, and the massive increase in the price of tolls is a factor. Who wants to pay $75.00 in gas and tolls and drive 90 minutes to 2 hours each way when you can wager on the pc and watch the races on tv?