In The Sulky Forum
General Category => General Harness Racing Discussion => Topic started by: The Skipper on September 06, 2013, 08:56:36 AM
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If you put any money in there Wednesday check your bank because they took deposits twice. My buddy
put 500.00 in and checked his bank account this morning and they hit him for 500.00 X's 2, he don't
hear very well so I called them for him and they said we're sorry but a glitch in our system caused
this to happen. WTF ? I wonder about people who don't have enough to cover the double draw if they
will pay the overdraft fees ? And by the way the customer service lady was kind of rude and testy, I
have not been betting much lately but I'm thinking I should find another site ? idunno
Oh yeah she said "we're trying to rectify it now" really you're trying ? noway shootme
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That's not good. thumbsdown
There might be another glitch. Someone keeps accessing my Twinspires acct, placing losing wagers on all of the same tracks and races that I play. ::)
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That's not good. thumbsdown
There might be another glitch. Someone keeps accessing my Twinspires acct, placing losing wagers on all of the same tracks and races that I play. ::)
That same bass turd has gotten me plenty of times shootme
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Here is the email they sent hammerhead1 hammerhead1 hammerhead1
Dear William,
Our records indicate you initiated an EZ Money transaction with TwinSpires.com between Tuesday, September 3rd and Thursday, September 5th. We apologize for the inconvenience, but a limited number of EZ Money transactions during this time were processed twice by the bank. Please note the duplicated transactions did not impact your TwinSpires.com account, but may have been duplicated in your bank account. We are in the process of correcting these duplicated transactions by reversing the duplicated transactions as follows:
Withdrawal from your bank account/Deposits to TwinSpires.com account
Duplicate withdrawals from your bank account will be refunded to your bank account. There will be no impact to your TwinSpires.com account as these deposits were not placed into your TwinSpires.com account.
Deposits to your bank account/Withdrawals from your TwinSpires.com account
Duplicate deposits to your bank account will be removed from your bank account. There will be no impact to your TwinSpires.com account as these withdrawals were not taken from your TwinSpires.com account.
We apologize for any inconvenience this may have caused. If you have any questions or concerns regarding a duplicate EZ Money transaction, please contact Player Services at 877-SPIRES-1 or player.services@twinspires.com.
Sincerely,
TwinSpires.com Team